Performance Consulting – Partnering to Create Lasting Results (Day 2 of 2 day program)

Performance Consulting – Partnering to Create Lasting Results

This is a 2 day course July 23rd and July 30th.  Register here for both days.

Intended Audience

• Learning and HR professionals interested in shifting their work from a solutions focus to a results focus.

• External consultants who would like a refresher and who seek lasting outcomes from their work.

• Managers and anyone else who is frustrated with the lack of long-term results many initiatives deliver.

Overview

Have you ever found yourself working on a training initiative when you knew it was unlikely to solve the real problem?  Perhaps you’ve heard about the importance of being a strategic partner “to the business” but are unsure what exactly that means or how to go about it.  Have you overheard your internal or external clients express frustration that a training program “didn’t work”?

When business leaders come to L&D for help, they often have a solution in mind – often times, it’s the wrong or incomplete solution.  In this two-session workshop, Dana Pratt will guide you through a process of evaluating requests, identifying business and performance needs, and building long-term client relationships that can help you shift away from “order taking” and toward a proactive approach that will make you a valued partner in driving positive business outcomes.

Objectives

Day One: Performance Consulting – It’s About the Business– By the end of the first session, you will be able to:

• Define Performance Consulting and articulate the difference between the role of the client and the role of the consultant

• Differentiate between transactional, tactical and strategic work and determine whether a situation requires a strategic or tactical response.

• Identify business, performance, work environment and skill/capability needs.

• Evaluate the opportunity gap by determining the SHOULD BE and AS IS state for business and performance goals.

• Explore causes of performance gaps or barriers to improvement.

 Day Two: Performance Consulting – It’s About the Relationship – By the end of the second session, you will be able to:

• Articulate a three-part approach to building client relationships and commit to action steps to enhance effectiveness.

• Use powerful questions to influence client decisions.

• Prepare for and manage intake meetings

• Proactively identify strategic opportunities

• Form action plans that support application of the skills and concepts shared in the workshop.

About the Facilitator

Dana Pratt, CPTD, SHRM-SCP

Principal, DCP Training & Talent Development

For over 20 years Dana has helped organizations improve their performance and achieve their goals by designing and delivering engaging learning experiences, encouraging leaders and by collaborating with managers to assess and develop talent. She has led learning and development teams at New Seasons Market, The Oregon Department of Transportation, Safeco Insurance and at Macy’s NW.  She has recently launched her own consulting business focused on helping managers improve their results and job satisfaction by overcoming the obstacles that get in the way of them getting the best from their team members. 

Alignment with ATD’s Talent Development Capability Model – Areas in BOLD and with an asterisk will be addressed in this presentation.